2017 Sessions

In total, there were 30 fantastic TransportCamp sessions. Session notes were taken for each unconference session.  Each post includes all the essential session details, links and a summary of all the key points of discussion.

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Public Consultation

Session Details

Room: Yarra

Format: Q&A / Discussion

No. of attendees: 12

Host name: Carolina from TfV

Scribe: Lisa Fu

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  • User-centred

  • The way we typically inform community is after it’s designed and beginning to be built. Community consultation is usually just a way to tick a box, people that attend are the few that are really engaged, the few that have time, and it is not representative of the wider community.

  • We tend to just ask what people think

  • Looking at a mockup in a warehouse can often not be indicative of real scenarios

    1. HCMT however, brought 100s of people to simulate real situations and brought props like prams etc.

  • Consultation usually involves experts, and not a real-life scenario

  • It’s not at the end of the design process that you consult the community, it should be at the start

  • Advice/messages to toher organisations who need to start

    1. Start with a small trial/test

           2. You don’t need 100s of people, small sessions work too

  • Co-design is a buzzword

What if the scope of design is large? E.g. Metro 3 session from earlier today

          1. Find out what drives people

          2. Create a prototype

          3. Test pieces of the puzzle

  • Public consultation, better than it was 2 years ago

    1. But small things that go wrong can equal big repercussions

           2. May be small in the budget line, but for other people it’s a big issue

  • If you engage with community from the beginning you get a more detailed response

  • Tick boxes are big items usually, and little details of the customer experience are usually an afterthought most of the time

  • E.g. North East link authority

1. Instead of public consulting before, went to the public with 4 options.

2. Transparency needs to be prioritised

3. There wasn’t mention of what was going to be acquired, environmental cost, traffic modelling

4. Risk management from politicians

5. Disconnect between politics and community

6. Letting the community know the trade-offs

7. Making the problem part of the community

8. Infantilising the community

9. Market lead proposal process

10. Local councils leading

Important points to consider

  • It’s gotten a lot better

  • Making an attempt is better than none at all

  • It’s a journey from nothing to an improvement